Refund Policy

This policy applies to paid advisory engagements with Datastackpoint (audits, workshops, reports, experiment design, retainers, and related services). This website does not process payments; refunds apply to fees paid under a statement of work or invoice.

Eligibility

Refund requests must be sent in writing to hello@datastackpoint.digital or discussed by phone at (02) 233 2648, referencing your invoice or statement of work.

Timeframe

For fixed-scope projects, you may cancel for a full refund of prepaid fees if you notify us at least five (5) business days before the agreed kickoff date and no substantive work has started. After kickoff, refunds are assessed as described below.

Full and partial refunds

• Full refund: Cancellation before kickoff within the timeframe above, or if we cancel an engagement and cannot offer a reasonable alternative date.
• Partial refund: If work has started, we may refund prepaid fees minus a reasonable amount for completed workshops, research hours, drafts delivered, and booked facilitation time that cannot be reassigned.

Non-refundable items

• Completed deliverables already accepted or delivered in final form.
• Facilitated sessions that already occurred.
• Third-party costs you pre-approved in writing (for example venue or transcription) once incurred.
• Monthly retainer fees for a month already underway, unless otherwise stated in the retainer agreement.

Deposits

Deposits secure scheduling. Deposits become non-refundable once substantive work begins or within five business days of kickoff, whichever comes first, except where we cancel without offering a suitable alternative.

Cancellation and rescheduling

You may reschedule a workshop or review call once at no charge with at least three (3) business days’ notice. Late cancellations may be charged as a delivered session. We will reschedule in good faith if illness or force majeure affects either party.

No-shows

If key client participants do not attend a scheduled session without timely notice, that session may be marked delivered and non-refundable.

Work already started

Hours spent on discovery, analysis, drafting, or preparation after kickoff are billable. Any refund is reduced accordingly and never exceeds fees paid for that engagement.

Processing time and method

Approved refunds are processed within fourteen (14) business days to the original payment method or another mutually agreed channel. Bank timelines may add additional days.

Exceptions

If a statement of work specifies different refund terms, that document controls for that engagement. Statutory rights that cannot be waived under Thai law remain available.

Contact for refund requests

Email hello@datastackpoint.digital with your name, company, invoice number, and reason for the request. Studio address: 119/11 Soi Saladaeng 2, Silom, Bang Rak, Bangkok, 10500, Thailand.